Customer Service Associate

• North America
• Full Time

Desired Candidates: Only 2 Years of Experience working in US Inbound Voice Process

Region – North America

Shift Timings- US Time Zone (PST/EST/MST)

Remuneration – As per Industry Standards

Work Type – Remote

• Good Communication Skills in English
• Take live calls during US timezone and make interventions wherever necessary.
• Take actions to improve call flow and overall operations efficiency.
• Benchmark calls on various performance parameters and work on a continuous improvement plan for making the operations more effective.
• Coordinate between different individuals and supervisors as required for ensuring smooth transaction flow.
• Prepare reports as necessary and provide periodic updates to management.
• Work on improving and automating the end-to-end transaction call and process.
• Working knowledge of MS Excel, Outlook, PowerPoint, and Word.
• Good Knowledge with Tools like confluence and G-suite is preferred.
• Strong knowledge of configuration management tools
• Diligent documentation skills
• An ability to drive to goals and milestones while valuing and maintaining a strong attention to detail.