Did you know that great customer service and a sustainable work environment are some of the best ways to eliminate inefficient systems in the restaurant business?
AI integration has a huge scope in restaurant marketing. According to Zipdo Market Data Research, the market value of Artificial Intelligence in restaurant marketing is estimated to reach $3.6 Billion by 2026.
With new technology continually being churned out restaurant businesses need to familiarise how AI integration can help them streamline their operations, be it POS, online ordering, or drive-throughs.
The impact of AI integration on POS, Drive-Throughs and Online ordering systems mean
The main aim of AI integration is to create seamless operations. This is done by combining data analysis and AI algorithms. This way restaurant business owners can harness the capabilities of AI to manage orders placed by customers, maximize their profits, and improve customer experience.
There are several challenges associated with manually handling customer orders on the phone or drive-thru takeouts. To name a few, these include taking an order incorrectly, giving the wrong food item to the customer, or not having sufficient staff to take orders. Let’s explore how VOICEplug AI integration with POS, phone orders, and drive-throughs can enhance restaurant operations.
Benefits of Integrating AI with POS and online ordering systems for restaurants
We’re here to list down the benefits of integrating VOICEplug AI with POS and online ordering systems for restaurants that take orders via phone calls or drive-thrus. Let’s explore these benefits and see why restaurants need AI integration more than ever today.
1. Seamless ordering process via phone calls or through drive-thrus
Integrating your POS with an AI Ordering system can make things easier for customers who like to order dishes via calls, drive-thrus, and contactless ordering. The AI system can accurately take orders without missing a word based on the accent or dialect of the customer’s language. Thus, enhancing the experience of your customers and increasing your sales. Additionally, the process is so easy and natural for customers that they would most likely order this way the next time they would like to order food from your restaurant.
2. Allocation of more staff to help in-person customers
The integration of an AI Ordering system sharply reduces the involvement of your employees and waiting staff in taking on-call orders or drive-thru orders. Thus, they will be able to concentrate more on your in-house customers and offer better service. Lastly, it will also reduce the chances of on-call and drive-thru orders getting ignored or paid less attention to due to the presence of excessive in-house customers in your restaurant.
3. Taking in more calls and catering to all interested customers
In certain instances, customers may have questions or queries regarding your menu, customizable food orders, services, and operational hours. These calls may sometimes be poorly timed and may go to your voicemail. Thus, with an AI Ordering system, you will be able to pay attention to all interested customers who would like to eat at your restaurant and boost your profits.
In certain instances, restaurant staff may pay little attention to on-call or drive-thru orders. Thus, this integration can help your staff manage orders efficiently.
4. Providing the latest information regarding holidays and specials
Order management can be a hectic process during holidays and an inefficient system may lead to you losing out on business opportunities.
This is where the VOICEplug AI’s Phone AI and Drive-thru AI can update your customers on your restaurant specials. It can also provide all the information they require to place an order. Moreover, this will enhance your customer experience and encourage your loyal customers to post positive reviews online which can facilitate your restaurant’s marketing efforts.
5. Use customer historical data and other relevant information as data analytics
AI can analyze historical customer data and customer traffic patterns. It can provide relevant information from identifying trends, improving staffing levels, and personalizing customer experience, to name a few. Thus, they can easily suggest previously ordered items of a regular customer or items that complement the dish that a customer is planning to order.
Thus, by integrating VOICEplug AI, you can collate all the types of ordering methods your restaurant operates on and run them through POS. Whether you own a medium-sized chain of quick-service restaurants, pizzerias, or coffee shops, VOICEplug AI can integrate with multiple brands. Connect with us if you want a demo to see how it works.