10 Reasons Your FOH Staff Will Love Voice AI for Phone Ordering

1. Tackling High Call Volume

During peak hours, the phone can seem like it’s ringing off the hook. According to a study by Harvard Business Review, businesses can lose up to 10% of their customers due to missed calls or long wait times. With VOICEplug AI, every call is answered on the first ring, eliminating missed orders. This system tirelessly picks up every call, ensuring a smooth and efficient ordering process, allowing your team to focus on serving in-house customers.

2. Reducing Communication Errors

Miscommunication is a common issue in phone orders, often leading to incorrect or incomplete orders. Research by Cornell University shows that human error in order-taking can result in a 5-10% loss in revenue due to customer dissatisfaction. VOICEplug AI drastically reduces these errors by capturing every detail accurately, from delivery addresses to special requests. It even remembers repeat customers‘ previous orders, making the process faster and more reliable.

3. Breaking Down Language Barriers

Language barriers can hinder communication, but with VOICEplug AI, this becomes a non-issue. A study by MIT Technology Review found that AI systems can achieve up to 95% accuracy in understanding and processing various dialects and languages. VOICEplug AI is designed to understand different dialects across North America and uses simple, clear language to ensure that orders are taken correctly. It’s like having a multilingual team member who never gets tired or frustrated.

4. Improving Time Management

Your FOH staff is the backbone of your restaurant, and they often have to manage competing tasks. A report by the National Restaurant Association highlights that 72% of restaurant operators find time management to be one of the biggest challenges for their staff. With VOICEplug AI handling phone orders, your staff can concentrate on providing excellent in-house service. This not only improves customer satisfaction but also boosts your team’s morale by reducing stress.

5. Handling Noisy Environments

Restaurants can be noisy, and taking phone orders in such an environment can be challenging. While noise-canceling headsets help, they’re not always the best solution. VOICEplug AI eliminates the need for quiet zones or expensive equipment. Regardless of background noise, order accuracy remains unaffected. According to a study by Acoustic Research Letters, AI can outperform humans in noisy environments, with a 15% higher accuracy rate in order capture.

6. Easing the Pressure of Multitasking

Your staff has to constantly multitask to catch up to speed, leading to burnout and diminished productivity. A Journal of Applied Psychology study found that multitasking can decrease productivity by up to 40% and increase stress levels among employees. VOICEplug AI assists by managing phone orders, reducing the stress on your team and allowing them to focus on their primary responsibilities.

7. Customization Without Complications

Customers love personalizing their orders, but keeping track of customizations can be tricky. VOICEplug AI ensures that every detail—whether it’s a specific ingredient or a favorite combo—is captured accurately. A study by Gallup found that 56% of customers are more likely to return to a restaurant that accurately remembers their preferences. This not only enhances customer satisfaction but also opens up opportunities for upselling and increasing average check sizes.

8. Streamlining Payment Processing

Security and accuracy are crucial when processing payments over the phone. The Federal Trade Commission (FTC) emphasizes the importance of secure payment systems to prevent fraud and data breaches. VOICEplug AI can handle secure payment processing, whether by recalling previous card details for repeat customers or guiding them through new transactions. Your FOH staff will get relieved from this burden and customers’ payment information will get handled securely.

9. Managing Busy Delivery Schedules

Coordinating in-house service with take-out and delivery orders can be a logistical nightmare, especially during peak hours. VOICEplug AI seamlessly integrates with your Point of Sale (POS) system. It ensures Kitchen Display System (KDS) and Back of House (BOH) staff receives accurate orders. According to Restaurant Business Online, this integration can reduce order processing times by up to 25%, keeping your operation running smoothly.

10. Elevating Customer Service

It’s hard to maintain top-notch customer service, when your FOH staff is overwhelmed. VOICEplug AI helps by taking over the task of phone order capture, allowing your staff to focus on creating a great in-house experience. A study by Deloitte shows that restaurants that implement AI technology see a 20% increase in customer satisfaction and a 15% boost in sales. This not only improves customer satisfaction but can also lead to increased sales and revenue through better service and upselling opportunities.

Conclusion: A Game-Changer for Your FOH Staff