5 min read

How Integrating a Phone AI Answering System is a Customer Magnet for Your Restaurant?

Imagine a bustling restaurant, phones ringing off the hook, servers scrambling, and frustrated customers hanging up. Sound familiar? In today’s fast-paced dining scene, missed calls mean missed opportunities.

Restaurants constantly struggle to balance in-person service with the demands of phone orders. During peak hours, this can lead to overwhelmed staff, lost revenue, and dissatisfied customers. Traditional phone handling is simply inefficient.

Enter Phone AI by VOICEplug AI, a revolutionary technology that integrates seamlessly with your restaurant ordering system, transforming phone calls into a powerful customer acquisition tool. This isn’t just about answering calls; it’s about optimising your entire ordering process.

What is a Phone AI Answering System?

The Phone AI or an AI-powered virtual answering system, uses natural language processing and voice recognition to handle incoming calls. It is designed to understand customer queries, take orders, and provide information, all while sounding remarkably human.

Our VOICEplug Phone AI can streamline phone operations by assisting with handling high volumes, eliminating missed calls, and improving customer relations.

VOICEplug AI can assist your restaurant ordering system in the following ways:

Carry out advanced call management for complex orders
Unburden the staff from high volumes of customer calls
Manage general inquiries through telephone as well as mobile ordering calls
Share the latest promotions
Zero downtimes or hold times for customers
Comes with the technology to provide data that helps in improving the customer service strategy

Social Proof of how major brands benefitted from using Phone AI

Many brands that use a restaurant ordering system that is AI-driven have benefitted from it tremendously. For instance, PLNT Burger saved 20 hours in just one month by using an AI phone answering service. This demonstrates the tangible benefits of this technology. Furthermore, Holiday Rush experienced an increase in restaurant phone call volumes by 20% around the holidays. AI can handle the surge, ensuring no customer is left waiting.

Getting started: Choosing and implementing an AI Phone System

When choosing an AI phone system, there are several key considerations to keep in mind.

First, ensure seamless integration with your existing Restaurant Ordering System (POS) to streamline operations.

Second, look for customizable options that fit your restaurant’s specific needs, allowing for tailored responses and functionalities.

Finally, prioritize systems that provide clear analytics, enabling you to track performance and make data-driven decisions.

Once you’ve selected a suitable system, the implementation process involves several steps. Begin by setting up and configuring the system to match your restaurant’s workflow. Next, train your staff on how the system works and how to manage any exceptions. Continuously monitor performance and make adjustments as needed to optimize the system’s effectiveness.

To find the right solution, explore reputable providers of Restaurant Answering Services and cloud call centers that specialize in integrating with POS systems.

VOICEplug has a strong network of partnerships within the restaurant tech space, enabling it to integrate with a wide range of services and solutions. Here is a list, to name a few:

POS Systems: Square, Revel, Toast, Qu, FoodTec, Clover, Speedline, Thrive, SpotOn, and others
Order Aggregators: Olo, Checkmate, Deliverect, Omnivore, and others
Loyalty & Drive Thru: Como, Punchh, Paytronix, HME, 3M, Panasonic, and others
Payment Gateways: Worldpay, Fiserv, Chase, Stripe, PayJunction, Cloud9, and others

Integrating phone AI into your restaurant ordering system is more than just a convenience. It’s a strategic move to enhance customer experience, boost efficiency, and drive revenue. Are you ready to transform your phone ordering system? Contact VOICEplug for a consultation or book a live demo and discover how phone AI can benefit your restaurant. As technology continues to evolve, AI will play an increasingly vital role in restaurant operations. Embracing these advancements will be crucial for staying competitive and providing exceptional customer service in the future.